Welcome to Oak Grove Retreats

Glamping & Cosy Caravans at Doldowlod Old Station Caravan Park

TERMS

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Terms & Conditions of booking 2021

We want you to enjoy your peaceful stay and a friendly welcome awaits you. Please familiarise yourself with our terms and conditions.

Check in

There is a duty manager onsite. Please please call the on-site duty manager and they will come immediately to welcome you.

Check in is from 4pm (due to Corona Virus deep cleaning protocols). If you plan to arrive after 7.00pm please arrange this with us in advance. Except in exceptional circumstances, our cut off time for check-in is 9pm. Please don't arrive early to your accommodation. In the unlikely event that maintenance or replacement of any of our accommodations is required we will inform you in advance & provide you with an alternative of the same or higher specification

Arrival/Departure TIMES

Due to Covid-19 polices the arrival time is now 4pm on all accommodations. Please phone or text us on your travel day to tell us what time you expect to arrive so that we can meet you at reception to check you in. Check out Check-out is by 10.00am.

Noise

We do not tolerate any noise that would disturb the peaceful enjoyment of the park by other guests.

House Keeping Deposit

A £50 returnable deposit is required on arrival. This will be refunded to you at the end of your stay when you return your keys provided that no damage is found and the accommodation is left in an acceptable condition. We operate a clean as you go policy which means that we ask you to leave the van as clean as you found it, we do supply all the cleaning materials that you'll need. This policy helps keep our costs down and those savings are passed on to you our guests. ALSO Accidents do happen and nobody breaks stuff on purpose, we are all human, so if you do break anything or have any sort of spillage accident, DO TELL US STRAIGHT AWAY, not because we want to tell you off, but because we can then make the replacements or repairs needed to put it right for the next guest, who might be you!


Planning for your holiday: Who’s coming?

It’s only the people on the booking confirmation who can use our holiday homes & facilities please contact us if you wish to make changes. The total number of people coming with you (including children and babies) mustn’t be more than the capacity of your booked accommodation. Please check before booking because if you do go over the maximum number then we will have to turn away any extra people at check-in. We are Covid-19 compliant and all bookings must comply with public health rules in force at the time of their stay. We want our holidays to be enjoyable for all of our guests so If anyone in your party is unruly or antisocial, or breaks any of our terms we will tell you to leave the park immediately: no ifs and no buts and no refunds.

Visitors

Please let the duty manager know if you are having visitors whilst on the park. Maximum accommodation occupancy still applies. All none-booked visitors must leave the premises by 9pm. There is a parking charge for extra cars and parking on site is subject to availability.  Corona virus regulations must be followed.

Traveling in a group

We want to give you and everyone else on the park a great holiday. If you’re traveling as part of a group or if you’re using more than one accommodation please call us on 07977784316 before booking so we can ensure that everyone will be happy. By making a booking the lead guest is responsible for ensuring that all of the group are aware of our terms: all members of the group are thus deemed to have agreed to them. If you haven’t made a group booking and arrive in a group, we may tell you to leave the park without a refund. We’ve designed our holidays for people who want a peaceful break so we don’t allow hen or stag or other party's. Unless pre-arranged we do not allow more than one extra car per accommodation. Additional cars must be parked as advised by the site manager.Payment Terms Your booking is provisional until we receive either a 30% deposit or payment in full. Guests making bookings within 4 weeks of their arrival date should make immediate full payment. We will confirm your booking on receipt of your payment. Deposit payments can be made by online or by credit transfer. Proof of identity may be required at check in.

Cancellation/re-arrangement policy: Your booking is protected by the Corona Virus Booking Guarantee.

  • A low initial deposit of 30% to 50 % on booking (all online bookings are 30%, telephone bookings ccan opt to pay 50%.
  • The balance payment will not be due until 30 days before the holiday.
  • In you need to cancel, you have complete flexibility to move your holiday to any available date (within 18 months) with no additional charges. NB If you choose to rebook a date where the same accommodation is only available at a higher price, you will be charged the additional prevailing rate for the stay.
  • No refunds will be made under this scheme (either the deposit or full balance) other than in exceptional circumstances & at the managements discretion.
  • No-Shows: If you are unable to get to us on your booked arrival day please contact us to let us know ASAP. If you fail to arrive without letting us know by 23.59 hrs on your arrival day then you will be deemed to have broken the booking terms & your holiday will be forfeited. We will not then transfer your stay or make any refund.

Pets: Dogs Only.

We welcome well behaved dogs to our holiday homes & glamping accommodation. For everyone's enjoyment we ask you to observe the following:

1. Dogs must be on a short lead at all times whilst on the park and exercised off the park. There are many walks adjacent to the park.

2. You must clean up after your pet immediately.

3. Please do not leave your dog alone in your car or accommodation.

4. Please do not leave your dog tied up outside your car or accommodation.

5. Please do not walk your dog across the static caravan pitches or allow them onto the static owners private area on extending leads.

NB. We don’t accept dogs listed under the Dangerous Dogs Act.

Late Arrivals

For late arrivals (after 7.00pm) please phone to let us know when you are on your way to the park and what time you expect to arrive. The cut off time for arrivals is 9pm except in exceptional circumstances.

Ball Games

We do not allow ball games anywhere on the park.

Commercial Vehicles

No commercial vehicles are allowed on our pitches unless agreed by the management prior to booking.

Dark Skies

Only low lighting is permitted around the park: this is a "dark sky" area so it is a term of our planning consent. Flashing lights are not acceptable. Please turn off bright exterior lights when you go to bed so that they do not cause a nuisance to your neighbours. Remember to bring a torch.

Customer service

Whilst we try to do everything possible to give you a successful and enjoyable holiday sometimes things can go wrong. Please report any dissatisfaction to the management immediately. We cannot rectify the situation if problems are not reported immediately. Once a holidaymaker has returned home it is very difficult to investigate complaints, regrettably therefore we are unable to accept any claims once the holiday is over. Out of respect for other guests we reserve the right to terminate a holiday without compensation, where the behavior of the persons named on the booking form or their guests or pets might impair the enjoyment, comfort or health of others..

Privacy Policy

We do not hold any digital information on our guests, the information taken by Bedful at the time of booking is only used by us to contact guests in respect of their booking should an issue arise. We are obliged to record the name and address of the main guest (under UK law) this is held in our bookings register and is never shared with anyone.

We want you to enjoy your peaceful stay and a friendly welcome awaits you. Please familiarise yourself with our terms and conditions.

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