Welcome to Oak Grove Retreats
Terms & Conditions of booking 2022
We want you to enjoy your peaceful stay and a friendly welcome awaits you. Please familiarise yourself with our terms and conditions.
There is a duty manager onsite. Please text us on 07977784316 as soon as you have an estimated arrival time & again when you are 20 mins away so that the manager can be outside reception to greet you when you arrive.
Check in time is from 4pm - 7pm.
Other than in exceptional circumstances, our cut off time for check-in is 9pm: late check-ins (after 7pm & up to 9pm) must be arranged in advance. If you know that you will be later than 9pm, please arrange to arrive from 9am the following morning instead, but do be aware that your arrival will then be on day 2 of your holiday. If you are on your way and something happens to delay your arrival, please let as know. There is a charge of £10 per hour or part hour for arrivals after 9pm. Please do not arrive before 4pm.
Check out Check-out is by 10.00am. We are happy to arrange an early check you out but please do not leave without telling us. This is because we want to make sure that you enjoyed your stay and also because people sometimes forget to leave their keys. There is an automatic £25 fee if you take your keys home with you and your security bond will not be returned unless you post them back the same day by special delivery.
we do not permit noise that would disturb the peaceful enjoyment of the park by other guests or caravan owners.
House Keeping Deposit
A £50 returnable deposit is required, either by authorising your card for bookings via this website or as cash on arrival for all other guests. This will be refunded to you within 2 working days of the end of your stay provided that you return your keys; that no damage is found, and the accommodation is left in a clean, tidy condition. If you have left a cash bond then we will post your cheque within 48 hours of departure. We operate a clean as you go policy which means that we ask you to leave the accommodation clean: we do supply all the cleaning materials that you'll need. Please dispose of rubbish; wipe surfaces; leave WC, shower and toilet clean, and hoover through the accommodation and before your check-out time. If there are issues in your unit which necessitate a deduction we will contact you to let you know. This policy helps keep our costs down and those savings are passed on to you our guests. ALSO Accidents do happen and nobody breaks things on purpose, but if you do break anything or have any sort of spillage accident, DO TELL US STRAIGHT AWAY, not because we want to tell you off, but because we can then make the replacements or repairs needed to put it right for the next guest.
Planning for your holiday: Who’s coming?
It’s only the people on the booking confirmation who can use our holiday homes & facilities please contact us if you wish to make changes. The total number of people coming with you (including children and babies) must not be more than the capacity of your booked accommodation. Please check before booking because if you do go over the maximum number then we will have to turn away any extra people at check-in. We want our holidays to be enjoyable for all of our guests so If anyone in your party is unruly or antisocial, or breaks any of our terms we will tell you to leave the park immediately with no refund.
Please let the duty manager know if you are having visitors whilst on the park. Maximum accommodation occupancy still applies. All none-booked visitors must leave the premises by 9pm. There is a parking charge for extra cars and parking on site is subject to availability.
Traveling in a group: We want to give you and everyone else on the park a great holiday. If you’re traveling as part of a group or if you’re using more than one accommodation please call us on 07977784316 before booking so we can ensure that everyone will be happy. By making a booking the lead guest is responsible for ensuring that all of the group are aware of our terms: all members of the group are thus deemed to have agreed to them. If you haven’t made a group booking and arrive in a group, we may tell you to leave the park without a refund. We’ve designed our holidays for people who want a peaceful break so we don’t allow hen or stag or other parties. Unless pre-arranged we do not allow more than one extra car per accommodation. Additional cars must be parked as advised by the site manager.
Your booking is provisional until we receive either a 30% deposit or payment in full. Guests making bookings within 30 days of their arrival date should make immediate full payment. Guests paying by cheque should make full payment. We will confirm your booking on receipt of your payment. Deposit payments can be made by online or by credit transfer.The balance payment must be paid by 30 days before your arrival date. Proof of identity may be required at check in.
Covid-19, book with confidence: should one of your party test positive, then we will postpone your holiday to another date to suit you, to be taken during the current season, or before July 2023 for late season cancellations. NB should you book a more expensive holiday then you will be charged the difference in price. Change of plans: Up to 28 days before your holiday, If your plans change then we will re-arrange your holiday to another date during the current season (or before July 2023 for late season cancellations). There is an admin fee of £20 for re-arranged holidays.
Refunds: will not be made unless you have chosen to pay in full at the time of booking & provided that your holiday is more than 28 days away (in which case we will refund 70% less any card fees & any agents commission).
If you are unable to get to us on your booked arrival day please contact us to let us know ASAP. If you fail to arrive without letting us know by 23.59hrs on your arrival day then you will be deemed to have broken the booking terms & your holiday will be forfeited. Other than in exceptional circumstances, will not then transfer your stay or make any refund.
We welcome well behaved dogs to our holiday homes & carriages. There is a fee of £15 per pet, max 2 small/medium dogs or 1 large dog. For everyone's enjoyment we ask you to observe the following:
1. Dogs must be on a lead at all times whilst on the park and exercised off the park. There are many walks adjacent to the park.
2. You must clean up after your pet immediately.
3. Please do not leave your dog alone in your car or accommodation.
4. Please do not leave your dog tied up outside your car or accommodation.
5. Please do not walk your dog across the static caravan pitches or allow them onto the static owners private area on extending leads.
NB. We don’t accept dogs listed under the Dangerous Dogs Act.
We do not allow ball games anywhere on the park.
No commercial vehicles are allowed on our pitches unless agreed by the management prior to booking.
Only low lighting is permitted around the park: this is a "dark sky" area so it is a term of our planning consent. Flashing lights are not acceptable. Please turn off bright exterior lights when you go to bed so that they do not cause a nuisance to your neighbours. Remember to bring a torch.
Whilst we try to do everything possible to give you a successful and enjoyable holiday sometimes things can go wrong. Please report any dissatisfaction to the management immediately. We cannot rectify the situation if problems are not reported immediately. Once a holidaymaker has returned home it is very difficult to investigate complaints, regrettably therefore we are unable to accept any claims once the holiday is over.
Out of respect for other guests we reserve the right to terminate a holiday without compensation, where the behavior of the persons named on the booking form or their guests or pets might impair the enjoyment, comfort or health of others.
In the unlikely event that maintenance or replacement of any of our accommodations is required we will inform you in advance & provide you with an alternative of the same specification.
In the very unlikely event that we have to cancel your holiday we will contact you at the soonest opportunity, explain what has happened and offer an alternative date or a refund if another date is not acceptable.
We do not hold any digital information on our guests, the information taken by Bedful at the time of booking is only used by us to contact guests in respect of their booking. We are obliged to record the name and address of the main guest (under UK law) this is held in our bookings register and is not shared.
We want you to enjoy your peaceful stay and a friendly welcome awaits you. Please familiarise yourself with our terms and conditions. We advise all guests to take out holiday insurance.