Welcome to Oak Grove Retreats
Terms & Conditions of booking 2021/2022
We want you to enjoy your peaceful stay and a friendly welcome awaits you. Please familiarise yourself with our terms and conditions.
2022 Bookings made directly with Oak Grove Retreats are protected by our Corona Virus Postponed Holiday Policy.
Book with confidence despite Covid-19: should one of your party be told to isolate or have symptoms of Corona Virus or test positive (when it is time for your holiday) then we will postpone your holiday to another date to suit you, to be taken within 12 months from your original booking date. NB should you book a more expensive holiday then you will be charged the difference in price.
This is a quiet park & noise nuisance is not acceptable.
Arrivals are between 4pm and 7pm. Arrivals after 7pm by agreement only. The Cut off for arrivals is 9pm: there is a charge of £10 per hour/part hour for arrivals after 21.00hrs.
Departures by 10.00am
A £50 house-keeping bond is required (returned following an inspection, provided the accommodation is left in an acceptable condition).
BBQ's: charcoal only, no open fires or fire bowels.
Dogs: on a lead, 2 dogs maximum per accommodation.
No-Shows: If you are unable to get to us on your booked arrival day please contact us to let us know ASAP. If you fail to arrive without letting us know by 23.59 hrs on your arrival day then you will be deemed to have broken the booking terms & your holiday will be forfeited. We will not then transfer your stay or make any refund. Keys £25 charge if keys are not returned at the end of your stay. Your bond will be forfeit if they are not posted back by special delivery.
Your booking is provisional until we receive either a 30% deposit or payment in full. Guests making bookings within 30 days of their arrival date should make immediate full payment. Guests paying by cheque should pay in full at the time of booking. We will confirm your booking on receipt of your payment. Deposit payments can be made online by card via this website, or by bank credit transfer and should be made at the time of booking. Please contact us if you have an issues in respect of making your payment so that we can hold your booking whilst the issue is resolved. Proof of identity may be required at check in. Balance Payments must be made by 30 days from the start of your holiday. Please contact us if you have any difficulties as we will do our best to help. Your holiday may be forfeit if your balance is not paid on time.
A low deposit of 30% is required on booking. The balance payment must be paid by 30 days before the holiday.
Refunds will not be made unless you have chosen to pay in full at the time of booking & provided that your holiday is more than 30 days away (in which case we will refund 70% less any card fees & any agents commission).
Change of plans: Up to 30 days before your holiday, If your plans change then we will re-arrange your holiday to another date.
There is an admin fee of £20 for re-arranged holidays.
There is a duty manager onsite. Please text us on 07977784316 as soon as you have an estimated arrival time & again when you are 20 mins away so that the manager can be outside reception to greet you when you arrive. Check in time times times are from 4pm - 7pm. Other than in exceptional circumstances, our cut off time for check-in is 9pm & late check-ins (after 7pm) must be arranged in advance. If you know that you will be later than 9pm, please arrange to arrive from 9am the following morning instead. If you are on your way and something happens to delay your arrival, please let as know. There is a charge of £10 per hour or part hour for arrivals after 9pm (even if you have told us). Please don't arrive early to your accommodation as we will be unable to check you in due to the time needed for the enhanced Covid-19 sanitisation process.
Check out is by 10.00am. We will check you out at any time before 10am, so please let us know if you require an early check-out & do not leave without telling us. This is because we want to make sure that you enjoyed your stay but also because people sometimes forget to leave their keys. There is an automatic £25 fee if you take your keys home with you and your security bond will not be returned unless you post them back by special delivery.
We do not tolerate any noise that would disturb the peaceful enjoyment of the park by other guests.
House Keeping Deposit
A £50 returnable deposit is required on arrival or by securing it on your card if you have booked online. This will be refunded to you within 2 working days of the end of your stay provided that no damage is found, the keys are returned and the accommodation is left in an acceptable condition. We operate a clean as you go policy which means that we ask you to leave the caravan clean: we do supply all the cleaning materials that you'll need & we ask you to vacuum floors and wipe all surfaces before you check out. This policy helps keep our costs down and those savings are passed on to you our guests. ALSO Accidents do happen and nobody breaks stuff on purpose, we are all human, so if you do break anything or have any sort of spillage accident, DO TELL US STRAIGHT AWAY, not because we want to tell you off, but because we can then make the replacements or repairs needed to put it right for the next guest, who might be you!
Planning for your holiday: Who’s coming?
It’s only the people on the booking confirmation who can use our holiday homes & facilities please contact us if you wish to make changes. The total number of people coming with you (including children and babies) mustn’t be more than the capacity of your booked accommodation. Please check before booking because if you do go over the maximum number then we will have to turn away any extra people at check-in. We are Covid-19 compliant and all bookings must comply with public health rules in force at the time of their stay. We want our holidays to be enjoyable for all of our guests so If anyone in your party is unruly or antisocial, or breaks any of our terms we will tell you to leave the park immediately: no ifs and no buts and no refunds.
Please let the duty manager know if you are having visitors whilst on the park. Maximum accommodation occupancy still applies. All none-booked visitors must leave the premises by 9pm. There is a parking charge for extra cars and parking on site is subject to availability. Corona virus regulations must be followed.
Traveling in a group
We want to give you and everyone else on the park a great holiday. If you’re traveling as part of a group or if you’re using more than one accommodation please call us on 07977784316 before booking so we can ensure that everyone will be happy. By making a booking the lead guest is responsible for ensuring that all of the group are aware of our terms: all members of the group are thus deemed to have agreed to them. If you haven’t made a group booking and arrive in a group, we may tell you to leave the park without a refund. We’ve designed our holidays for people who want a peaceful break so we don’t allow hen or stag or other party's. Unless pre-arranged we do not allow more than one extra car per accommodation. Additional cars must be parked as advised by the site manager.
Pets: Dogs Only.
We welcome well behaved dogs to our holiday homes & glamping accommodation. For everyone's enjoyment we ask you to observe the following: No more than 2 small/medium or one large breed dog per accommodation.
1. Dogs must be on a short lead at all times whilst on the park and exercised off the park. There are many walks adjacent to the park.
2. You must clean up after your pet immediately.
3. Please do not leave your dog alone in your car or accommodation.
4. Please do not leave your dog tied up outside your car or accommodation.
5. Please do not walk your dog across the static caravan pitches or allow them onto the static owners private area on extending leads.
NB. We don’t accept dogs listed under the Dangerous Dogs Act.
For late arrivals (after 7.00pm) please phone to let us know when you are on your way to the park and what time you expect to arrive. The cut off time for arrivals is 9pm except in exceptional circumstances.
We do not allow ball games anywhere on the park.
No commercial vehicles are allowed on our pitches unless agreed by the management prior to booking.
Only low lighting is permitted around the park: this is a "dark sky" area so it is a term of our planning consent. Flashing lights are not acceptable. Please turn off bright exterior lights when you go to bed so that they do not cause a nuisance to your neighbours. Remember to bring a torch.
Whilst we try to do everything possible to give you a successful and enjoyable holiday sometimes things can go wrong. Please report any dissatisfaction to the management immediately. We cannot rectify the situation if problems are not reported immediately. Once a holidaymaker has returned home it is very difficult to investigate complaints, regrettably therefore we are unable to accept any claims once the holiday is over. Out of respect for other guests we reserve the right to terminate a holiday without compensation, where the behavior of the persons named on the booking form or their guests or pets might impair the enjoyment, comfort or health of others..
We do not hold any digital information on our guests, the information taken by Bedful at the time of booking is only used by us to contact guests in respect of their booking should an issue arise. We are obliged to record the name and address of the main guest (under UK law) this is held in our bookings register and is never shared with anyone.
We want you to enjoy your peaceful stay and a friendly welcome awaits you. Please familiarise yourself with our terms and conditions. We advise all guests to take out holiday insurance.