Welcome to Oak Grove Retreats
guards van at Oak Grove Retreats
Information regarding COVID-19 : Correct as of 28/03/22
We are continuing to follow
Industry BEST PRACTICE
In relation to reducing the
risk of Corona Virus cross
Thank-You to all our guests for your continued support of this small business. We look forward to welcoming back our loyal returning customers as well as welcoming new customers to Doldowlod Old Station. Our aim is to provide you with a safe & happy holiday.
Wales is at level 0 and Corona Virus Restrictions are now advise not law
Please visit the Welsh Government Website for all the latest guidance. at https://gov.wales/coronavirushttps://gov.wales/coronavirus
NB If you have symptoms & are awaiting your PCR test result, or test positive, we would kindly ask that you postpone your holiday in order to keep everyone safe. Many of our guests/owners are clinically vulnerable. We will rearrange your holiday without charge (subject to availability).
We are Industry Best Practice Compliant
We are Industry Best Practice Compliant
We were recognised as covid-compliant and "good to go" by Visit Britain and Visit Wales, and we are continuing with deep cleaning practices even though the scheme has been withdrawn by Visit England/Wales.
Our Corona Virus Guarantee Scheme applies for all bookings for the 2022 season made via this website. If you have used a booking agent (eg. UK Caravans, or Air BNB) please refer to their booking terms.
COMMITTED TO CLEAN:Your safety is our priority! We use an enhanced cleaning protocol & we leave 24 hours minimum between guests to allow for full airing & deep cleaning.
2022 Bookings made directly with Oak Grove Retreats are protected by our Corona Virus Postponed Holiday Policy.
Book with confidence despite Covid-19: should one of your party be awaiting the results of a Corona Virus PCR test because symptoms, or test positive (within 7 days of your holiday) then we will postpone your holiday to another date to suit you, within the current season (or up until July 1st 2023 for late season cancellations) at no charge. All holidays must be rebooked within 3 months of your original booking date. NB should you book a more expensive holiday then you will be charged the difference in price. Once re-booked your dates are not transferrable for a second time on the same original booking. Our guarantee only applies to guests with tests/ results within 1 week of your arrival and no longer applies after your arrival.
NB. Guests who have booked via other providers are subject to the booking conditions of their booking agent.
COMMITTED TO CLEAN: Your safety is our priority!
Cleanliness has always been important to us but it is now more important than ever. This is why we are committed to even higher standards for cleaning. We have undertaken & been tested on an enhanced cleaning protocol study package ( in partnership with Ecolab, a global leader in cleaning and hygiene technologies)
We will follow an enhanced cleaning protocol, which was developed with expert guidance. Here are a few highlights:
- We sanitize high-touch surfaces, down to the doorknob
- We use cleaners and disinfectants approved by global health agencies, and I wear protective gear to help prevent cross-contamination
- We clean each room using extensive cleaning checklists
- We provide extra cleaning supplies, so you can clean as you stay
1. All of our static caravan accommodations are self contained.
2. In order to provide glamping guests with private shower facilities we have blocked availability on our Guards Van & all new bookings will be for the Box Carriage only.
3. We will observe open air social distancing at check in and check out & we will wear face masks for your protection.
4. We are observing the recommended 24 hours between guests policy.
5. Laundry will be washed on a hot setting and laundry will be hot tumble dried.
6. The reception cabin will not be open but we will provide a set of new local information leaflets to each guest if requested during your stay.
7. We are usually onsite and always available by phone should you have any issues.
Please remember to Clean as you go:
As per terms and conditions, please be aware that we operate a clean as you go policy, this means that we expect our guests to empty bins & remove rubbish and left over food from their accommodation, hoover all carpets and hard floors, clean crumbs and grease from surfaces and appliances and clean shower, WC, and sinks. It is high risk for our house-keeper to remove guest's general debris prior to starting the Covid-19 deep clean and a cleaning fee will be required if necessary.
NO LONGER LAW BUT STRONG ADVICE
We are following best practice guidance and all local regulations in respect of reasonable measures to prevent the spread of Corona virus. We will continue to follow social distancing measures: which means no physical contact & keeping our distance when checking you in and out of your holiday accommodation & when we see you around the park. We will wear a mask & ask you to ventilate/wear a mask or wait outside if you need us to enter your accommodation during your stay. Please be assured that you are as warmly welcome as ever.
As per our Terms & Conditions: WE STRONGLY ADVISE GUESTS TO TAKE OUT HOLIDAY INSURANCE We are not liable for refunds or expenses that you may incur in the event that we are prevented from fulfilling your Booking as a result of circumstances beyond our control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events. Furthermore we are not liable for our guests property whilst on the park. We recommend that you have adequate holiday insurance in place.
We would like to thank you for your continued support during this difficult period and we hope that you and yours remain safe and well.